Frequently Asked Questions
Answers to common questions about the California accident intake process and the Structured Intake Protocol.
What is an accident intake service?
An accident intake service is a specialized information-collection operation that documents accident details submitted by callers and evaluates those submissions against predefined eligibility criteria. It is distinct from a law firm, a legal referral service, or an attorney matching platform. Woodoombu Accident Leads is an accident intake service — it collects recorded statements about California accidents and screens them for intake eligibility. It does not provide legal advice, legal representation, or case evaluation at any stage.
Is Woodoombu Accident Leads a law firm?
No. Woodoombu Accident Leads is an accident intake service. The service collects caller-submitted accident information by phone and reviews it against intake eligibility criteria. No legal advice is provided. No attorneys are employed, no legal opinions are issued, and callers are not represented in any judicial or administrative proceeding.
How does a California accident intake line differ from a law firm?
A law firm employs licensed attorneys, provides legal counsel, represents clients in litigation, and is regulated by the California State Bar. A legal referral service matches callers with attorneys based on case type. An accident intake service (Woodoombu's category) performs a narrower function: it documents accident details via recorded statements and screens submissions against intake criteria. Woodoombu does not employ attorneys, does not offer legal opinions, and does not represent callers in any legal capacity.
What happens when a caller contacts the intake line?
Callers dial +1 (213) 456-8130 and leave a recorded statement describing the accident. A complete statement includes details such as location, date, what happened, and injuries sustained. The submission is then screened against intake eligibility criteria as part of the Structured Intake Protocol — a 3-step process covering recorded statement, eligibility screening, and follow-up determination. See the After Submission page for a breakdown of every post-call step.
Does Woodoombu accept accidents outside California?
No. The intake line is restricted to accidents that occurred within the state of California. According to the National Highway Traffic Safety Administration (NHTSA), California recorded 4,428 traffic fatalities in 2022 — among the highest totals of any state that year. (NHTSA Traffic Safety Facts 2022, Table 1, DOT HS 813 627) Out-of-state incidents are not accepted.
Does Woodoombu record phone calls?
Yes. All calls to the intake line are recorded for documentation, compliance, and quality assurance purposes. California requires the consent of all parties to record a confidential phone communication, under California Penal Code § 632 (amended 2016, eff. Jan. 1, 2017). Callers consent to recording as disclosed in the call prompt. Recordings are retained in accordance with the Woodoombu Privacy Policy. See the call recording consent disclosure for full state-law details.
What information should be included when leaving a message?
A complete intake submission includes: full legal name, contact phone number, the California location of the accident (city, cross streets, or highway), date and approximate time, a brief narrative of what happened, injuries sustained, any medical treatment received, insurance information if known, and whether the caller currently has an attorney. Providing comprehensive details improves the accuracy and speed of intake eligibility screening. See the Pre-Call Checklist for a structured preparation guide before calling.
What if the caller already has an attorney?
Callers who are already represented by an attorney for the incident should direct questions to their legal representative. Woodoombu Accident Leads cannot process intake submissions from individuals who have existing legal representation for their accident claim. See who should not call the intake line for all pre-call exclusion criteria.
Is the intake line available at all times?
Yes. The intake line at +1 (213) 456-8130 accepts recorded messages 24 hours a day, 7 days a week, including holidays. Recorded statements may be left at any time.
What types of California accidents are eligible for intake?
The intake line accepts recorded statements about accidents occurring within California, including motor vehicle collisions (car, truck, motorcycle, commercial vehicle), pedestrian and bicycle accidents, rideshare-related incidents (Uber, Lyft), slip-and-fall and premises liability incidents, and workplace accidents resulting in personal injury. The accident must have occurred in California, and the caller must not currently have legal representation for the incident. See the full list of accepted accident types for detail on each category.
What should I do immediately after a car accident in California?
After ensuring everyone is safe and contacting emergency services if needed, the practical steps are: stay at the scene, exchange information with the other driver, document the scene with photographs, see a medical professional, and notify your insurance company. For a full step-by-step breakdown, see What to Do After a Car Accident in California.
What should I photograph at the accident scene?
Photograph all vehicles from multiple angles, license plates, road conditions, traffic signals, skid marks, and any visible injuries. Also record the other driver's insurance card and license if they permit it. Taking more photos than you think you need is always better than taking too few. For a complete guide, see How to Document a Car Accident Scene in California.
What should I avoid saying after an accident?
At the scene, avoid apologizing or speculating about fault before the facts are established. With insurance adjusters, avoid characterizing your injuries as minor before a full medical evaluation. On social media, avoid posting about the accident, the other driver, or any settlement discussions. This is practical guidance only, not legal advice. See What Not to Say After an Accident for more detail.
Is caller information shared with attorneys?
Information collected through the intake process may be shared with a legal services provider if needed to follow up on a qualifying submission. Woodoombu Accident Leads does not sell personal information. Data handling practices are detailed in the Privacy Policy, which complies with the California Consumer Privacy Act (CCPA).