Data Retention: How Your Recorded Statement Is Stored and Used
A plain-language summary of what Woodoombu Accident Leads retains after you call, how long it is kept, how it is used, and your California privacy rights.
This page is a plain-language summary. The complete, legally operative privacy terms are in the Privacy Policy. This page explains the data retention aspects in practical terms for callers.
What Is Collected During a Call
When a caller dials the Woodoombu accident intake line, the following information is collected:
- The audio recording of the entire call
- The caller's phone number (standard telephony metadata)
- The date and time of the call
- Any personal information stated by the caller during the recorded statement — name, accident location, injury description, insurance information, and similar details voluntarily provided
Woodoombu does not collect additional identifying information from callers beyond what they voluntarily state during the recorded statement. There is no web form submission, no account registration, and no cookie tracking associated with the telephone intake call itself.
Retention Summary
What the Recording Is Used For
The recorded statement is used for the following purposes:
- Intake eligibility screening — applying the four eligibility criteria to the submission content
- Accident documentation — preserving the caller's account of the accident in the form it was provided
- Follow-up determination — determining whether to contact the caller based on the review outcome
- Compliance and audit purposes — maintaining records consistent with California recording consent law (CA Penal Code §632) and applicable data obligations
What the recording is not used for:
- Sale to third parties for marketing purposes
- Providing legal advice or evaluating the legal merit of a claim
- Submission to insurers or opposing parties without the caller's knowledge
- Any purpose unrelated to the accident intake function
For the full scope of permitted and prohibited uses, see the Privacy Policy.
Your California Privacy Rights (CCPA)
California residents who submit information through the Woodoombu intake line have rights under the California Consumer Privacy Act (CCPA), California Civil Code §1798.100. A summary of those rights:
Right to Know
Under Civil Code §1798.110, you have the right to request that Woodoombu disclose the specific pieces of personal information collected about you and the categories of information collected, the business or commercial purpose for which it was collected, and the categories of third parties with whom it is shared.
Right to Delete
Under Civil Code §1798.105, you have the right to request deletion of personal information collected about you, subject to certain exceptions. Exceptions include information retained for legal compliance purposes, fraud prevention, and the completion of a transaction for which the information was collected. Verified deletion requests will be honored where no legal exception applies.
Right to Correct
You have the right to request that inaccurate personal information held about you be corrected. This applies to identifying information maintained in a processsable record. The audio content of an existing recorded statement cannot be edited in place, but metadata corrections can be made upon a verified request.
Right to Non-Discrimination
Woodoombu does not discriminate against individuals who exercise CCPA rights. Exercising a right to know, delete, or correct will not affect the processing of any existing intake submission or result in a different level of service.
To exercise your CCPA rights, contact Woodoombu Accident Leads through the Contact page. We will respond to verified requests within the timeframes required by California law. Identity verification is required before any personal information is disclosed or deleted.
Recording Consent and California Law
California is an all-party consent state for telephone recording under Penal Code §632. Woodoombu Accident Leads provides a pre-call disclosure that the call will be recorded. Continuing the call after the disclosure constitutes legally valid consent to recording under California law. For a full treatment of call recording consent, see Call Recording Consent: What California Law Requires.
Full Privacy Policy
This page covers data retention in plain language. The complete Privacy Policy — including cookies, analytics, contact form data, website usage data, and the full terms of information sharing — is available at Privacy Policy.
Questions about data practices not addressed on this page can be directed through the Contact page.