California Accident Types Accepted for Intake

1. Motor Vehicle Collisions

Motor vehicle collisions are the primary accident category accepted for intake. This category includes rear-end collisions, side-impact (T-bone) crashes, head-on collisions, rollover accidents, hit-and-run collisions, and multi-vehicle pile-ups. It includes accidents involving commercial vehicles, semi-trucks, buses, and motorcycles as well as standard passenger cars.

In the recorded statement, callers should specify:

• The California road, intersection, or highway where the collision occurred
• The type of vehicles involved and the role of the caller (driver, passenger)
• The direction of impact and what happened immediately before the collision
• All injuries the caller sustained, even if not yet medically diagnosed

2. Pedestrian and Bicycle Accidents

California pedestrian and bicycle accidents involving a motor vehicle are accepted. This includes a pedestrian struck in a crosswalk, a cyclist hit by a vehicle that ran a stop sign, a delivery cyclist struck while working, and a pedestrian involved in a parking-lot collision.

Pedestrian and cyclist accidents tend to produce more severe injuries — brain injuries, spinal injuries, and lower-limb fractures are common — which makes early documentation particularly important. Callers should describe the exact crossing point or bicycle path location, the behavior of the vehicle involved, and all injuries experienced.

3. Rideshare Accidents (Uber, Lyft)

Rideshare accident submissions are accepted. The three most common rideshare accident scenarios are: (a) a passenger injured in a crash while riding in an Uber or Lyft vehicle; (b) a driver or cyclist struck by a rideshare vehicle operating on the platform at the time of the collision; and (c) a rideshare driver injured in a crash that involves a third party while the driver is active on the platform.

Rideshare accidents involve layered insurance questions because rideshare companies maintain their own commercial liability coverage that activates depending on whether the driver had the app on or was actively carrying a passenger. Callers should describe whether the rideshare driver had a passenger, was en route to pick up a passenger, or was simply driving with the app on at the time of the accident.

4. Slip-and-Fall and Trip-and-Fall (Premises Liability)

Premises liability accidents — including slip-and-fall and trip-and-fall incidents that occur in California and result in personal injuries — are accepted. Common examples include: a fall on a wet supermarket floor without warning signage, a trip over a broken sidewalk section maintained by a property owner, a fall due to inadequate lighting in a commercial parking structure, and a slip on an uneven restaurant floor.

In a slip-and-fall statement, callers should describe:

• The California property or business where the fall occurred (address or name)
• The specific hazard that caused the fall (wet floor, loose tile, broken pavement)
• Whether any warning signs or barriers were present
• All injuries sustained and whether medical treatment was sought

5. Workplace Accidents Involving a Third Party

Workplace accident submissions are accepted when the injury has a third-party (non-employer) component. California workers' compensation claims against an employer exclusively — without a separate third-party negligence element — are outside the scope of the intake line.

Third-party workplace accident examples accepted for intake:

• A delivery driver or courier injured in a California road collision while working
• A construction worker injured by equipment operated by a subcontractor
• A worker in a shared building injured in a common-area slip caused by a property manager
• Any worker injured off-site by a non-employer third party during work duties

Callers should describe the full circumstances of the accident in their recorded statement — including who was involved, where the accident occurred, and how the injury happened. Intake review will classify the nature of the accident from the submission content.